Refund policy
At LunaShell, we want you to love your press-on nails! If you’re not completely satisfied with your purchase, we’re here to help. Please review our Return & Refund Policy below.
Returns & Exchanges
Due to the nature of our products, we do not accept returns or exchanges on opened or used press-on nail sets for hygiene and safety reasons.
However, if your order arrives damaged, defective, or incorrect, we will be happy to replace the item or provide a refund.
Eligibility for Returns & Refunds
To qualify for a return or refund, the following conditions must be met:
✔ The item must be in its original, unused, and unopened condition.
✔ Return requests must be made within 7 days of delivery.
✔ Proof of purchase is required (order number or confirmation email).
✔ If the item is damaged or defective, photo evidence must be provided.
Refund Process
If your return request is approved, you may receive:
💰 A full refund to your original payment method (processing time: 5-7 business days)
🔄 A replacement item at no additional cost
Refunds will not be issued for:
🚫 Used or opened products
🚫 Change of mind or preference
🚫 Incorrect application or nail sizing issues (Please refer to our sizing guide before purchasing)
How to Request a Return or Refund
1️⃣ Contact Us – Email our support team at lunashellnails@gmail.com within 7 days of delivery with your order number and reason for the return.
2️⃣ Provide Photos – If your item is damaged or incorrect, please attach clear photos showing the issue.
3️⃣ Approval & Resolution – Once we review your request, we will issue a refund or send a replacement if eligible.
Order Cancellations
✔ Orders can be canceled within 24 hours of purchase if they have not yet shipped.
✔ Once an order has been shipped, it cannot be canceled.
Contact Us
If you have any questions or concerns, feel free to reach out!
📩 Email: lunashellnails@gmail.com
📦 Order Support: Contact – LunaShell