Terms of service
Effective Date: March 1, 2025
Welcome to LunaShell! These Terms of Service ("Terms") govern your use of our website and services. By accessing or purchasing from LunaShell, you agree to comply with these Terms. Please read them carefully before using our site.
1. General Information
LunaShell (“we,” “us,” or “our”) provides high-quality, handmade press-on nails and related beauty products. By shopping with us, you agree to abide by these Terms of Service, as well as our Privacy Policy, Return Policy, and Shipping Policy.
We reserve the right to update, change, or replace any part of these Terms at any time. Changes will take effect immediately upon posting. Your continued use of our website constitutes acceptance of any modifications.
2. Eligibility & Account Information
✔ You must be at least 18 years old or have parental/guardian consent to use our site.
✔ You agree to provide accurate and complete account information for purchases.
✔ We reserve the right to refuse service, cancel orders, or terminate accounts at our discretion.
3. Products & Orders
✔ Product Availability – Our products are handmade and subject to availability. We may limit or discontinue items without prior notice.
✔ Order Cancellations – Orders can only be canceled within 24 hours of purchase, provided they have not yet shipped.
✔ Pricing & Payment – Prices are listed in USD and are subject to change at any time. We accept major credit/debit cards and payment processors available at checkout.
4. Shipping & Delivery
✔ Processing Time – Orders are processed within 3-5 business days unless otherwise stated.
✔ Lost or Stolen Packages – LunaShell is not responsible for lost or stolen packages. If you experience an issue with delivery, please contact the shipping carrier directly.
✔ International Shipping – Customers are responsible for any customs fees, import duties, or taxes imposed by their country.
For full details, please visit our Shipping Policy.
5. Returns & Refunds
✔ Due to hygiene reasons, we do not accept returns on opened or used products.
✔ If your item arrives damaged or incorrect, please contact us within 7 days of delivery with proof of purchase and photos.
✔ Refunds will be processed to the original payment method within 5-7 business days if approved.
For full details, please review our Return Policy.
6. Intellectual Property
✔ All content on LunaShell, including product images, descriptions, logos, and designs, is our intellectual property and may not be copied, distributed, or used without written permission.
✔ Unauthorized use of our content may result in legal action.
7. Prohibited Activities
You may NOT use our website or products for:
❌ Fraudulent or illegal activities
❌ Reselling or redistributing our products without permission
❌ Violating laws, rules, or third-party rights
❌ Spamming, hacking, or disrupting site functionality
Violating these rules may result in account termination and legal action.
8. Limitation of Liability
LunaShell is not liable for any:
✔ Indirect, incidental, or consequential damages arising from your use of our products.
✔ Allergic reactions, injuries, or misuse of products. Please follow all application instructions carefully.
✔ Website errors, outages, or temporary unavailability.
9. Governing Law
These Terms are governed by and interpreted in accordance with the laws of [Your State/Country], without regard to conflict of law principles.
10. Contact Information
If you have any questions about these Terms, feel free to reach out:
📩 Email: lunashellnails@gmail.com
📞 Customer Support: Contact – LunaShell
By purchasing from LunaShell, you acknowledge and agree to these Terms of Service. We appreciate your business and can’t wait for you to experience our beautiful press-on nails! 💅✨